Mobile App & Internet Banking FAQs

Mobile App & Internet Banking FAQs

How do I download the Transactor NBS Mobile Banking App?

Android based Operating System (OS) Smartphone devices - Google Play Store; and iPhone Smartphone devices - Apple Store. NB: The above Apps are not compatible with Tablets and iPads. However, these devices can be used to register for Internet Banking.

How do I Register for the Transactor NBS Mobile Banking App?

Once you have downloaded the application, you need to Read the NBS Mobile Banking App and Internet Banking Terms and Conditions that also include a “How to Register User Guide.”

Which Mobile Smartphone Operating System (OS) version does the Transactor NBS Mobile Banking App support?

The Transactor NBS Mobile Banking App is compatible with any Smartphone handset having: Android OS version 4.4 and above iPhone iOS 8.0 and higher versions

I downloaded the Transactor NBS Mobile Banking App and attempted to register and failed. I got an error message “Invalid Customer ID, Cellphone Number or Date of birth”

Regrettably your full Customer Information has not been fully captured or your Cellphone number has changed. Contact NBS Customer Care on +263772 565 555 | +263778 167 167| +263 8677004603 or email: customercare@nbs.co.zw for assistance.

Which handsets are compatible for downloading the NBS Mobile Banking App?

The Transactor NBS Mobile Banking App is compatible with most Android devices running on Android 4.4 and above. The NBS Mobile Banking App is compatible with iPhone devices which are running on iOS 8 and above.

Can I use the Transactor NBS Mobile Banking App if my mobile number is not registered with NBS?

You cannot. You need to take your ID and visit your Branch and update your cellphone contact details first.

I forgot to activate the NBS Mobile Banking App after download. Can I install and activate the App any time after download?

Yes. You can install and activate the NBS Mobile Banking App any time after download.

I forgot to activate the App after getting the Activation OTP. Can I activate the App any time after receiving the Activation OTP?

No. The OTP is valid for 3 minutes only. If your OTP has expired, then you will have to initiate the registration process again.

Can I use my NBS Internet Banking User ID and Password in the Login Option for the NBS Mobile Banking App or vice-versa?

Yes. You can use your Internet Banking User ID and password to login to the NBS Mobile Banking App or vice-versa.

I downloaded the NBS Mobile Banking App and after three attempts of entering the new Password my Account was disabled. What should I do?

In future, the moment you doubt the correctness of your Password, go to Forgot Password and change it. If already locked Contact NBS Customer Care on +263772 565 555 | +263778 167 167| +263 8677004603 or email: customercare@nbs.co.zw for assistance.

If I forget my Internet Banking or Mobile Banking Password, how do I reset it?

You may change the Internet Banking or Mobile Banking password through the Forgot Password link available on the Login page.

If I get an Update to the Transactor NBS Mobile App after Registration, will I be able to access my current Beneficiaries and Billers registered through NBS Internet Banking or NBS Mobile Banking?

Yes, you can access your registered beneficiaries. You will just need to Login after installing the update.

I have forgotten my Login mPIN, how do I reset it?

You will just need to register again for a new mPIN using your current User ID and Password.

How can I change my NBS Mobile Banking App Login Password?

You can change your Login Password using the Forgot Password link or after Login by navigating to Rest Login Password link available when you click the Settings icon located in the top right section of the main Dashboard screen.

My Account was blocked after I forgot my Password and was asked by the Mobile Banking System to contact My Administrator, who is My Administrator?

Contact NBS Customer Care on +263772 565 555 | +263778 167 167| +263 8677004603 or email: customercare@nbs.co.zw.

I lost my Cellphone handset on which the NBS Mobile Banking App was activated, what should I do to avoid any misuse?

We request you to contact your Cellphone Mobile Network Operator immediately to disable your stolen Smartphone device’s SIM card. Contact NBS Customer Care immediately on +263772 565 555 | +263778 167 167| +263 8677004603 or email: customercare@nbs.co.zw.